Protecting Your Mission Through Effective Conflict Resolution
Empathetic, confidential mediation to help you navigate difficult conversations and find a positive resolution.
Charities face unique challenges.
Disputes often arise in environments driven by purpose, volunteers, trustees and limited internal HR support. When conflict escalates, it can affect morale, governance and public confidence.
Through our structured tiered mediation model, the Mediation Agency provides proportionate, professionally managed resolution services tailored to charities and community organisations.
Charity Early Resolution Partnership
We operate a Charity Early Resolution Partnership for eligible small charities and non-profit organisations.
This partnership is designed to:
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Resolve disputes early
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Protect relationships
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Support trustee governance
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Avoid unnecessary escalation
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Maintain organisational focus on purpose
Eligibility
Charity Early Resolution Partnership access typically applies to:
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Registered UK charities
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Organisations below a defined income threshold
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Charities without in-house HR or legal teams
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Disputes suitable for mediation
Eligibility and allocation are discussed at enquiry stage.
Our Core Services for Charities
We support charities of all sizes, from local community groups to national foundations.
Early Resolution Services
We will support your volunteers with Early Resolution services that are without charge to help reduce the need to engage with mediation and formal intervention. Our volunteers will take the time to listen and signpost towards options for resolution.
Trustee & Board Dispute Resolution
Governance disputes can paralyse an organisation. We facilitate difficult conversations between board members to align strategic vision and restore effective leadership.
Staff & Volunteer Mediation
Managing a mix of paid staff and volunteers brings unique challenges. We resolve interpersonal conflicts, communication breakdowns, and grievance issues before they escalate.
Stakeholder & Community Conflict
When disputes arise with external stakeholders, donors, or community partners, our mediators help navigate complex relationships to preserve vital support networks.
Training and Professional Development
We will work with your teams to provide training and guides to enable self-resolution of conflict.
Why Early Resolution Matters for Charities
Unresolved conflict can:
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Distract trustees
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Increase volunteer turnover
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Damage public trust
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Create regulatory risk
Mediation provides a confidential, structured process to restore working relationships and move forward constructively.
If you are unsure which tier is right for your organisation, contact us for an initial discussion.
Our Tiers for Charities
Tier One – Co-Mediation (Most Common for Charities)
Delivered by two qualified mediators working in partnership.
This model is particularly effective for:
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Trustee disagreements
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Staff or volunteer conflict
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Leadership tensions
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Interpersonal breakdown
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Early-stage workplace disputes
Standard Co-Mediation Rates
From £65 per party, per hour.
Preparation and structured review are included within these fees.
This tier is suitable for the majority of charity disputes.
Tier Two - Senior Panel Support
Where disputes involve:
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Board-level complexity
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Legal representation
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Governance exposure
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Reputational sensitivity
We may recommend Senior Panel mediation.
Standard Senior Panel Rate
£120 per party per hour
How We Help You Move Forward
1. Initial Consultation
Contact us for a confidential discussion about your situation. We will listen to your needs and explain how mediation can work for your specific context.
2. Selecting the Right Mediator
We match you with a mediator who has relevant experience in the charity sector and the specific type of dispute you are facing.
3. The Mediation Process
Through structured sessions, the mediator will help all parties voice their concerns, identify common ground, and work towards a mutually agreed solution.
4. Sustainable Outcomes
We ensure agreements are practical and sustainable, helping you implement changes that prevent future conflict.