What is Mediation?

A simple guide to how mediation works.

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What a Mediator Does (and Doesn’t Do)

A mediator:

Is independent and neutral
Does not take sides
Does not judge who is right or wrong
Does not make decisions for you

Instead, the mediator helps:

Keep conversations constructive
Ensure everyone is heard
Clarify what really matters
Explore realistic options for resolution

The decisions remain yours.

What Mediation Is Not

Mediation is not:

Counselling or therapy
Legal advice
Arbitration or a binding decision
A place to argue or prove fault

It is focused on finding workable solutions, not assigning blame.

What Happens in a Mediation Process?

While every mediation is tailored, most follow these stages:

Initial discussion
Understanding the situation and confirming mediation is appropriate.
Preparation
Setting expectations, explaining the process, and agreeing ground rules.
Joint or separate discussions
Talking through the issues in a managed, respectful way.
Exploring options
Identifying possible solutions that meet practical needs.
Agreement
Recording any outcome reached, if appropriate.

Everything discussed in mediation is confidential.

What Types of Issues Can Mediation Help Resolve?

Mediation is used successfully in:

Workplace and employment disputes
Commercial and contract disagreements
Neighbour, housing and property conflicts
Professional relationship breakdowns
Ongoing disputes where communication has stalled

It is particularly useful where people need to move forward or continue working together.

Is Mediation Legally Binding?

Mediation itself is not legally binding.

However, if an agreement is reached, it can be:

Written down as a formal agreement
Reviewed with legal advisers if needed
Converted into a legally binding document

Many people value mediation because agreements are more likely to be followed when they are jointly created.

Is Mediation Right If Things Feel Hostile?

Yes. Mediation is specifically designed for situations where:

Communication has broken down
Emotions are running high
Direct conversation feels impossible

You do not need to be “on good terms” to start mediation.

When Mediation May Not Be Suitable

Mediation may not be appropriate if:

There is a serious safety risk
Urgent legal action is required
One party refuses to engage entirely

This is why an initial suitability assessment is important.

Mediation as Part of Early Resolution

Mediation is one of the most effective Early Resolution tools. It helps people:

Resolve disputes earlier
Avoid unnecessary escalation
Reduce legal and emotional costs
Reach outcomes that work in real life

Mediation and Early Resolution services are provided by Mediation Agency, supporting individuals and businesses across civil, commercial and workplace disputes.