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Resolve Workplace Conflict. Restore Productivity.

Expert, impartial mediation to rebuild positive working relationships and move your organisation forward.

Transform Workplace Disputes into Resolution

Conflict within the workplace doesn't just affect the individuals involved; it can damage team morale, reduce productivity, and create a toxic environment. When formal procedures feel too heavy-handed and ignoring the problem isn't an option, workplace mediation offers a constructive, confidential, and effective path forward.

The Mediation Agency provides a professional, structured process where an impartial mediator helps conflicting parties understand each other's perspectives and find a mutually acceptable solution. Our goal is to resolve disputes efficiently, minimise disruption, and restore a harmonious and productive workplace.

What is Workplace Mediation?

Workplace mediation is a voluntary process that empowers those in a dispute to find their own solutions with the help of a neutral third party—the mediator. It is a confidential and informal alternative to formal grievance or disciplinary procedures.

The process is forward-focused, aiming not to assign blame but to rebuild communication and agree on a practical way for colleagues to work together effectively in the future.

Our mediation services can help with:

Clashes in personality or working styles
Breakdowns in communication between colleagues or with management
Allegations of bullying and harassment
Disputes following a grievance investigation
Conflict during organisational change

Understand Key Mediation terms here.

Why Choose The Mediation Agency?

For HR leaders and management, resolving conflict effectively is crucial. You need a partner you can trust to handle sensitive situations with professionalism and expertise.

Accredited and Experienced Professionals
Every mediator at The Mediation Agency is a fully accredited professional with extensive experience in resolving complex workplace disputes. They bring not only a deep understanding of mediation processes but also a commercial awareness of the challenges businesses face.

A Proven, Structured Approach
We follow a clear, proven framework to ensure all parties feel heard and the process remains fair and focused on a positive outcome. From initial consultation to final agreement, we guide you and your employees every step of the way.

Confidential and Impartial Service
Confidentiality is the cornerstone of our service. We create a safe, impartial space where employees can speak openly, fostering the trust needed to reach a genuine and lasting resolution.

How Our Process Works

We’ve designed our four-step process to be clear, efficient, and effective.

Initial Referral & Consultation: You contact us with the details of the situation. We hold a confidential discussion to understand the context and confirm that mediation is the appropriate route.
Individual Meetings: The assigned mediator meets with each participant separately. This is an opportunity for individuals to share their perspective in a safe and confidential environment.
Joint Mediation Session: The mediator brings all participants together for a structured, facilitated discussion. The mediator helps guide the conversation, manage emotions, and keep the focus on finding a workable solution.
Agreement & Follow-up: Once a mutually acceptable agreement is reached, it is written down and signed by all parties. We can also arrange a follow-up to ensure the agreement is working in practice.