top of page

Early Resolution Services

for people and charities needing initial help with conflict.

Understanding Our Early Resolution Service

Early, proportionate intervention, to reduce complaint escalation.

Early Resolution Services provide early, proportionate intervention when issues first arise.

We work alongside your internal teams to:

  • Triage complaints and disputes at an early stage

  • Assess escalation risk and suitability for early intervention

  • Provide independent de-escalation and facilitated conversations

  • Contain disputes before positions harden

  • Create a clear decision point: resolve, stabilise, or refer to mediation

 

The service draws on extensive experience in early resolution pathways, including work established with The Property Ombudsman, and years of practical dispute and mediation delivery across property, workplace, and commercial matters.

How Early Resolution Fits With Mediation

Early Resolution Services do not replace mediation. This makes mediation more effective when it is needed.

​

Where disputes progress:

  • Issues are clearly defined

  • Emotional intensity is reduced

  • Parties are better prepared

  • Settlement rates improve

 

This integrated approach saves time, cost, and stress for all involved.

How the Service Works in Practice

  1. A complaint or dispute is referred at an early stage

  2. We assess risk, suitability, and proportionality

  3. We intervene using appropriate early resolution methods

  4. The matter is:

    • resolved

    • stabilised and contained

    • or referred into formal mediation with a clear case summary

 

This prevents disputes from drifting or escalating unmanaged.

Why Choose Us

​We have more than a decade in providing mediation and dispute resolution services and work with leading practitioners in the UK and around the world. Individuals and businesses choose to work with the Mediation Agency because: 

  • we provide independent, professional oversight

  • we have proven experience in early dispute management

  • we provide clear frameworks and escalation gateways

Submit an Enquiry for Early Resolution Services.

What is the Early Resolution Service?

Independent neutral support for conflict.

Early Resolution Services help individuals and charitable organisations manage conflict early-on. 

​

Our Early Resolution Service is designed to help you and the other's involved before needing formal mediation or other intervention. 

​

We work with our qualified mediators on a voluntary basis to: 

  • Identify the core issues

  • Ascertain if these can be resolved with facilitated conversations

  • Sign-post towards next steps if needed, such as mediation or professional advice

​

Accessing our Early Resolution Service is free of charge and supported by the Mediation Agency's qualified practitioners who volunteer to support people with pre-mediation services. 

Who is the Early Resolution Service for?

Our Early Resolution Service is available for individuals and charities who are dealing with conflict and who may benefit from initial support from professionals without committing to formal mediation. 

​

Typical issues that might work well can include: 

  • Community conflict - neighbours, parking, noise, anti-social behaviour

  • Intergenerational - between family members 

  • Personal - between friends

  • Workplace - between colleagues 

bottom of page